Privacy Policy

1. Introduction

India Case Status ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our court case tracking service.

2. Information We Collect

Personal Information

• Phone number (for authentication and notifications)
• Name (optional, for personalization)
• Email address (optional, for communication)

Case Information

• CNR numbers you provide for tracking
• Case details fetched from public court records
• Case status updates and hearing dates

Push Notification Data

If you enable push notifications (on the web or in our Android app), we store your device's push subscription — a delivery endpoint and the encryption keys needed to send notifications to that device. This data is used solely to deliver case alerts to your device. It is deleted when you disable push notifications in Settings, when your device unsubscribes, or on request.

Usage Information

• Device information and browser type
• IP address and location data
• Usage patterns and preferences

3. How We Use Your Information

• To provide case tracking and notification services
• To send notifications about case updates via WhatsApp, email, and push notifications
• With the consent collected during signup, sign-in, or phone verification, to send Case Pass offers and product updates on WhatsApp; you can opt out by replying STOP
• To authenticate and secure your account
• To improve our services and user experience
• To respond to your inquiries and support requests
• To comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Secure authentication using OTP verification
• Regular security audits and updates
• Access controls and monitoring

5. Data Sharing and Third-Party Processors

We do not sell your personal information. We share data with the following service providers, each under contractual confidentiality, and only to the extent needed to provide the service:

• Twilio — receives your phone number to deliver WhatsApp OTP verification codes and case alert messages. WhatsApp is a product of Meta Platforms, and messages delivered over WhatsApp are also subject to WhatsApp's privacy policy. See Twilio's privacy policy.
• Razorpay — processes subscription payments made on our website. Your card or UPI details are collected and processed by Razorpay; we do not store them. See Razorpay's privacy policy.
• Hosting, database, and email delivery providers under strict confidentiality

We may also share data with:

• Legal authorities when required by law
• Third parties with your explicit consent

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Opt out of notifications
• Export your data
• Withdraw consent previously given

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Specifically:

• Account and case data — deleted within 30 days of a verified account deletion request, which you can make by contacting us at the email below.
• Push notification subscriptions — deleted immediately when you disable push notifications in Settings, when your device unsubscribes, or when your account is deleted.
• Payment and transaction records — retained for the period required by applicable Indian tax and accounting laws, even after account deletion.
• Security and audit logs — retained for up to 12 months for fraud prevention and account security.

8. Cookies, Analytics, and Advertising

We use essential cookies for authentication and session management. In addition, we use the following third-party analytics and advertising tools, which may set their own cookies or use similar tracking technologies:

• Google Analytics (analytics) — helps us understand how visitors use the site. See Google's privacy policy. You can opt out with the Google Analytics opt-out browser add-on.
• Google Ads conversion tracking (advertising) — measures whether our advertising leads to sign-ups and subscriptions. You can manage ad personalization at Google Ads Settings.
• Microsoft Clarity (analytics) — records anonymized session interactions (clicks, scrolls) to help us improve usability. See Microsoft's privacy statement.
• Meta Pixel (advertising) — measures the effectiveness of our advertising on Meta platforms. See Meta's privacy policy. You can manage ad preferences at Meta Ad Preferences.

These analytics and advertising cookies are not essential to the service. You can also block or delete them at any time through your browser's cookie settings; the core service will continue to work.

9. Grievance Redressal (DPDP Act, 2023)

In accordance with India's Digital Personal Data Protection Act, 2023, you may raise any grievance regarding the processing of your personal data with our Grievance Officer:

• Email: contact@indiacasestatus.com (subject line: "Grievance")

We will acknowledge your grievance within 72 hours and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate the matter to the Data Protection Board of India.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.